ZVOX Audio
9/10
9 correct 0 partial 1 wrong
AV150 reset: PS-15 restores factory settings.
AV150 Additional Settings Guide, page 3Are Your Tech Support Costs Running Out Of Control?
Same questions. Same tickets. Same calls, over and over. You hire more agents, and the queue still grows. Does it feel like you'll never get a handle on it?
Free. We build it from the manuals already on your website. No login, no ticket export, no sales pitch to sit through.
Or call (321) 321-1100
Medify Air supportDemo
How often should I replace the filter in my MA-25?
Filters should be replaced every 2,500 hours of use. The filter indicator light will let you know when you have reached that time.
MA-25 Owner's Manual, page 7Ask a person
What If There Was A Better Way?
Imagine most of those calls answered instantly, any time of day, by an AI agent that knows your products as well as your best tech. Your customers get help in seconds. Your team finally gets to focus on the problems that actually need a human. And your support budget stops bleeding.
That's What We Do.
We build AI support agents for consumer electronics, smart home, auto accessory, appliance, and tool brands. If your customers keep asking the same questions, we can build one for you too.
See What It Could Save You.
Book a free demo, and we'll show you how many of your support calls an AI agent could handle, and what that's worth to your bottom line.
The problem
Your support costs grow as fast as your sales. So your margin never gets better.
46
tickets per 100 orders
Flat from 1 million to 10 million in online sales. Double your orders and you double your tickets.
~1,500
tickets a month
For a 5 million dollar electronics brand.
1.4% to 5.8%
of revenue
Spent every year on reps answering those tickets. Our estimate.
Electronics brands get about 46 support tickets for every 100 orders, whether they sell 1 million or 10 million a year. Double your orders and you double your tickets.
For a 5 million dollar brand, that's roughly 1,500 tickets a month, and 1.4% to 5.8% of revenue spent on reps answering them.
1 million45
2 million46
5 million47
10 million46
What that feels like on your team.
- How many times did your team answer "How do I reset it?" this week?
- Why does every jump in sales bring a matching jump in support tickets?
- Are you hiring another rep just to keep up, then losing weeks training them on every model you sell?
- Customers wait until tomorrow for an answer that was sitting in your manual.
- Returns come back in perfect working order, from people who just could not get through setup.
5.3 hours
to a first reply for the median electronics brand at 5 million in online sales. The biggest brands reply in 1.3 hours.
Gorgias Ecom Lab benchmark, electronics, pulled Oct 26, 2026.
46 and 41
tickets per 100 orders for auto parts and accessory brands, and for hardware brands, at 10 million in online sales.
Gorgias ticket volume benchmark, March 2026.
52%
of people who set up their own smart home devices report setup or connection problems.
Parks Associates, July 2025.
Next year you sell more. Next year you hire more. And the margin you were counting on goes to answering "How do I reset it?" one more time.
Sources and method: Gorgias Ecom Lab median tickets per 100 orders for electronics merchants by sales tier (45, 46, 47 and 46 at 1, 2, 5 and 10 million in online sales), pulled Oct 26, 2026. The cost is our estimate: 1,506 tickets a month handled by 1.2 to 5 reps, at the BLS Florida median wage for a customer service rep of 19.44 dollars an hour (OEWS May 2025) times the BLS benefits load of 1.43. It is our arithmetic on public numbers, not a measured figure. Gorgias data covers ecommerce brands on Gorgias and uses online sales.
Before anyone signs, heads of support ask us the same things.
What do heads of support ask us?
The questions we hear before anyone signs, and the honest answers.
About the answers
What happens when a customer gets a wrong answer and your team has to clean it up?
Every answer shows the manual and page it came from, so the customer and your team can check it. If the answer is not in your docs, it says so and sends the question to a person instead of guessing. And before you pay, your team tests it with its own hardest questions.
Are your manuals a mess, with some of them out of date?
Most are. While we build, we flag every place two manuals disagree and hand you a cleanup list. Each month's report also shows the questions your docs cannot answer, so you know what to fix.
Your customers never open the manual. Why would they use this?
They do not want to read a 60-page PDF. They want to type "Why won't it connect to Bluetooth?" and get the steps. That is what this does, and it shows them the page if they want more.
About your team
Your best reps spend the day on reset questions. Is this going to replace them?
No. It takes the repeat questions, like resets, pairing and filters, so your team can spend its time on the ones that need a human. Anything it cannot answer goes straight to them.
Your team is already buried. How much of their time does this take?
A few hours. Send us your website, pick 10 hard questions for the test, and help us write the 100-question test before launch. We do the rest.
Every one of those answers starts in the same place: your manuals.
What if there was a better way?
How we solve it
Your manuals already have the answers. We put them in front of your customers.
Ask Our Docs is a support assistant built on your own manuals, help pages and product docs. It sits on your website and answers customers any hour of the day. It shows the manual and page it used, so the customer can check it. When it cannot answer, it says so and hands the question to your support team by email or form. We build it and set it up for you. You do not assemble a bot.
"Filters should be replaced every 2,500 hours of use. The filter indicator light will let you know when you have reached that time."
MA-25 Owner's Manual, page 7The page is in every answer. From our independent Medify Air sample demo. Medify Air has not reviewed, approved or endorsed it.
Answers day and night
Setup, pairing, resets, filters, parts, specs and warranty. Whatever your docs cover.
The page, every time
Each answer names the manual and the page it came from.
The right model
We tag every manual by model, so a question about one model does not get an answer from another.
English and Spanish
It answers in the language the customer writes in.
A person when it counts
If the answer is not in your docs, it hands the question to your support team by email or form instead of a guess.
A cleanup list
When two of your manuals disagree, we flag it so you can fix the source.
A monthly report
Questions answered, your top questions, and the questions your manuals cannot answer yet.
Done for you
Live on your site in 10 business days.
When it does not know, it says so.
If the answer is not in your docs, it will not make one up. It tells the customer it could not find it and sends the question to your support team by email. It is told never to invent part numbers, error codes, measurements or steps.
It never goes dark.
Your plan covers up to 25,000 answers a month. If you ever pass that, it keeps sending questions to your team by email. Customers never hit a dead end.
What it will not do.
It does not look up orders or returns, order parts, book service or take phone calls. Those still go to your team. For anything about safety, it points the customer to the page so they can read the exact steps.
The page is in every answer.
The customer can open the manual page and read it for themselves. So can your team.
The process
Four steps. Your team spends a few hours, not a few months.
- 01
Send us your website.
We gather the manuals, quick start guides, parts lists and help pages you already publish. We do not need a login or a ticket export to start.
- 02
Ask it your 10 toughest questions before you pay.
We build it first. Your team asks it 10 of its hardest real customer questions. You see every answer, the page it used, and how fast it started answering.
- 03
We set it up on your site.
Up to 50 manuals and parts lists plus your site pages. Together we write a 100-question test from real customer questions, and it has to score 90% or better. Live in 10 business days.
- 04
It answers. You watch the numbers.
Every month you get a report and up to 2 hours of tuning. We stay close for the first 30 days.
How we test
We grade every answer by hand, against the manual.
We built demos for three brands from their public manuals and asked each one 10 real customer questions. Then we read every answer against the manual page. Correct means the answer is right and cites the right manual and page. Partial means it is right but incomplete. Wrong includes handing off a question the manual does answer. Tested October 28, 2026.
Radenso
8/10
8 correct 2 partial 0 wrong
XP factory reset.
XP User Manual, page 13Medify Air
7/10
7 correct 2 partial 1 wrong
MA-25 CADR for smoke, pollen, dust and PM 2.5.
MA-25 Owner's Manual, page 8These are independent sample demos built from public manuals. The brands are not customers and have not reviewed, approved or endorsed them. Each demo links to its full scorecard, question by question. Try the sample demos
Which 10 questions keep your team stuck on the phone?
Would you like to ask it your 10 toughest questions?
Send us the 10 hardest questions your customers ask. We test the assistant on all 10 before you pay anything.
We build it on your manuals first, for free. Then your team asks it 10 of the toughest real questions your customers send you. Throw in one that is not in your docs at all, to see if it admits it. If it gets more than 2 wrong, you owe nothing. You walk away.
You get a scorecard that shows each question, the answer, the page it used, and how fast it started answering.
After you pay: when we go live, we run a 100-question test that we write with your team. If it scores below 90%, we keep working at no charge. If we cannot get it to 90% within 60 days of kickoff, we refund the full setup fee.
Free demo, public manuals only
See it answer your customers, from your own manual.
Tell us your brand. We will build a demo on the manuals already on your website and send you the link. Then ask it your 10 toughest questions before you pay anything.
Free. Public manuals only. No login, no ticket export.
Or call (321) 321-1100
A few more things people ask.
When it cannot answer, is the customer left stuck?
No. The question goes to your support team by email, with the customer's question and email address from the short form, so you can reply.
Will order and return questions still land on your team?
Yes. It answers from your manuals, help pages and product docs. It does not look up orders or returns. Those questions go to your team.
Dreading another login request and a ticket export?
Not needed for the demo. We use the manuals and pages you already publish. No login, no ticket export.
Which Plan Fits The Way Your Team Works?
Both plans answer from your own manuals and get tested on your 10 toughest questions before you pay. The difference is where a question goes when it needs a person.
Docs AnswerStandalone
Your planWant your manuals answering customers tonight?
Starting at$2,997 setup
Starting at$497/month founding rate
- Answers customers 24/7 from your manuals
- Shows the manual and page with every answer
- English and Spanish
- When it can't answer, sends the question to your team by email or form
- Best for brands that handle support from an inbox
Docs ConnectedWorks inside your existing help desk
Your planWant it working inside the help desk you already use?
Starting at$4,997 setup
Starting at$997/month founding rate
- Answers customers 24/7 from your manuals
- Shows the manual and page with every answer
- English and Spanish
- When it can't answer, creates a ticket in your help desk with the full conversation attached
- Best for brands already running Zendesk, Gorgias, Freshdesk or similar
Founding rates are locked for life for the next 25 companies.
Is your team retyping AI handoffs into your help desk? Docs Connected puts them there for you.